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Pet-Insured.com Privacy Policy

Last Updated: August 1, 2024

To ensure transparency and provide you with greater control over your Personal Information, this privacy policy (“Privacy Policy”) governs how we, Pet-Insured (“we”, “our”, or “us”), collect, use, and store Personal Information from or about individuals who visit our website, pet-insured.com (the “Website”) and/or interact with us to receive our services.

This Privacy Policy applies to visitors to our Website and the personnel of our business partners (“you”). On our Website, we provide information about our services and reviews about vendors in the pet insurance field. You are not required to provide Personal Information to browse our site or read reviews. However, if you choose to contact us or interact with our services, we may collect Personal Information as described below.

Please read this Privacy Policy carefully to understand our practices regarding your Personal Information and your rights concerning it. “Personal Data” or “Personal Information” refers to any information that can identify an individual, alone or combined with other data.

Important Note: Nothing in this Privacy Policy limits your statutory rights, including your rights to a remedy or means of enforcement.

1. Definitions

  • “Applicable Laws”: Includes the California Consumer Privacy Act 2018 (CCPA), the General Data Protection Regulation 679/2016 (GDPR), and other relevant data protection laws.
  • “Business Partners”: Includes our service providers, resellers, distributors, agents, and other related personnel.
  • “GDPR”: The General Data Protection Regulation 679/2016.
  • “CCPA”: The California Consumer Privacy Act 2018.
  • “Users”: Individuals who browse or use our Website.
  • “you”: Refers to Users, Business Partners, and any individual we communicate with in relation to our Website and services.

2. What Information We Collect, Why We Collect It, and How It Is Used

a. When You Browse or Visit Our Website:

  • Information Collected: Cookies, analytic tools, log files.
  • Purpose: For marketing, analytics, and website performance improvement.
  • Legal Basis (GDPR): Essential cookies are used based on legitimate interest; optional cookies require your consent.
  • Third Parties: Google Analytics, Google Ads, Meta (Facebook, Instagram), Google Data Studio.
  • Consequences of Not Providing Information: Certain non-essential features may be unavailable.

b. When You Contact Us or Interact with Our Services:

  • Information Collected: Name, email address, contact details.
  • Purpose: To respond to your inquiries, manage our services, and provide customer support.
  • Legal Basis (GDPR): Consent and legitimate interest.
  • Third Parties: Google Analytics, AWS (for storage), Snowflake (for business intelligence), CDN (for hosting).
  • Consequences of Not Providing Information: We may not be able to provide responses or manage your service requests.

c. When You Publish Reviews or Comments on Our Website:

  • Information Collected: Name, email address.
  • Purpose: To facilitate the posting of reviews, likes, and comments.
  • Legal Basis (GDPR): Consent.
  • Third Parties: Google Analytics, AWS (for storage), Snowflake (for business intelligence).
  • Consequences of Not Providing Information: You will not be able to post reviews or comments.

d. When We Use Information from Business Partners:

  • Information Collected: Name, email address, phone number, workplace, position.
  • Purpose: To manage relationships with our business partners.
  • Legal Basis (GDPR): Legitimate interest.
  • Third Parties: Google Analytics, AWS (for storage), Snowflake (for business intelligence).
  • Consequences of Not Providing Information: We may not be able to manage business relationships effectively.

e. When You Interact with Us on Social Media:

  • Information Collected: Social media profile information.
  • Purpose: For marketing and engagement purposes.
  • Legal Basis (GDPR): Consent.
  • Third Parties: Facebook, Instagram, Twitter, LinkedIn.
  • Consequences of Not Providing Information: Limited interaction on social media platforms.

Additional Uses: Personal Information may also be used for detecting, preventing, and prosecuting fraud or other illegal activities, conducting audits, and complying with legal requirements. We may anonymize or de-identify your Personal Information for these purposes.

3. How We Protect and Retain Your Information

  • Security: We use appropriate technical, organizational, and security measures to protect your Personal Information. However, we cannot guarantee absolute security due to potential unauthorized access.
  • Retention: We retain your Personal Information until you request its deletion or as required by applicable laws. Our internal data retention policy ensures that Personal Information is not kept indefinitely.

4. How We Share Your Personal Information

We may share your Personal Information:

  • With Business Partners: For joint offerings or services.
  • With Regulators and Authorities: To comply with legal obligations.
  • In Business Transfers: During a merger, acquisition, or sale.
  • With Your Consent: When you provide consent for specific sharing or processing.

5. Additional Information Regarding Transfers of Personal Information

  • Storage: Personal Information is stored in the US.
  • External Transfers: When transferring Personal Information outside the EU/EEA, we ensure appropriate contractual commitments to protect your data.

6. Your Privacy Rights

Rights under GDPR:

  • Access: You have the right to access Personal Information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete Personal Information.
  • Deletion: Request the erasure of Personal Information, subject to legal retention requirements.
  • Restriction: Object to or request restriction of processing.
  • Data Portability: Receive your Personal Information in a structured, commonly used format and transmit it to another controller.
  • Objection: Object to profiling and processing for direct marketing.
  • Withdrawal of Consent: Withdraw consent at any time, affecting only future processing.

Rights under CCPA:

  • Disclosure: Request disclosure of Personal Information collected, used, and shared.
  • Deletion: Request deletion of Personal Information.
  • Opt-Out: Opt-out of the sale of Personal Information.
  • Non-Discrimination: No discriminatory treatment for exercising privacy rights.

You can exercise your rights by contacting us at info@pet-insured.com.

7. Use by Children

Our services are not intended for children under 18, and we do not knowingly collect Personal Information from them. If you believe we have such information, please contact us at info@pet-insured.com.

8. Interaction with Third-Party Products

We enable interactions with third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies.

9. Log Files

We use log files to analyze trends, administer the Website, track user movements, and gather demographic information.

10. Analytic Tools

Google Analytics:

We use Google Analytics to gather data on website usage. For more details, refer to Google’s privacy policy here. You can opt-out using the Google Analytics Opt-out Browser Add-on here.

Google Ads:

We use Google Ads for advertising. Google’s privacy practices can be reviewed here.

Meta (Facebook, Instagram):

We use Facebook pixels and SDKs for ad targeting and analytics. Facebook’s privacy policy can be reviewed here.

Google Data Studio:

Used for data visualization and reporting. For more information on how Google handles data, refer to the Google Privacy Policy here.

11. Specific Provisions Applicable Under California Privacy Law

California Privacy Rights:

California residents may request information about our disclosure of Personal Information for direct marketing purposes. To make such requests, email info@pet-insured.com.

Do Not Track:

We do not respond to Do Not Track signals but may allow third parties to collect information for analytics and advertising purposes.

Content Deletion for Minors:

California residents under 18 can request removal of publicly posted content by emailing info@pet-insured.com.

12. Contact Us

If you have questions or concerns about our privacy practices or wish to exercise your rights, please contact us at info@pet-insured.com.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically. Significant changes will be communicated through our Website or other means.